Your On-Demand Tech Partner
Stay ahead of tech challenges with consistent, reliable help tailored to your business.
Whether you need regular updates, quick fixes, or ongoing improvements, this package empowers you to focus on your creativity and growth without getting bogged down by technical challenges.
Get expert help when you need it, without the stress
Keep your systems updated and running smoothly
Swift troubleshooting to prevent disruptions
Tailored support for your unique business needs
What's Included
Proactive Maintenance
Regular Updates: Ensure tools, software, and platforms are up-to-date.
System Health Checks: Periodic review and optimization of workflows to maintain peak performance.
Troubleshooting & Quick Fixes
Error Resolution: Fix issues with platforms, integrations, and automations as they arise.
Bug Fixes: Address glitches or unexpected tech failures promptly.
Platform Management
Website Updates: Make small updates or tweaks to your website (e.g., text edits, adding images, updating plugins).
Email Marketing: Update or schedule email campaigns and sequences as needed.
Course Platform Edits: Manage minor updates to course content, including uploading new lessons or editing existing ones.
Workflow Optimization
Automation Enhancements: Review and refine workflows in tools like Zapier or Make to ensure optimal functionality.
Streamlining Processes: Identify bottlenecks in systems and suggest improvements.
New Integrations
Tool Setup: Integrate new software or platforms into your existing tech stack.
Custom Workflows: Build and implement automations for new business processes.
Priority Support
Dedicated Time Allotment: Based on the package you choose, I will dedicate 5 to 20 hours a month for tech support and updates.
Quick Response Times: Ensure high-priority issues are addressed promptly, with same-day or next-day responses.
Reporting & Analytics
System Usage Reports: Provide insights on platform performance, email open rates, or workflow efficiency.
Automation Metrics: Share data on how automations are saving time and improving productivity.
Training & Documentation
Tool Walkthroughs: Live or recorded training sessions for any new systems or updates.
SOP Creation: Develop clear instructions for recurring tasks to ensure smooth handovers and team consistency.
How It Works
Onboarding & Assessment
We'll start with a kick-off call to discuss your business goals, challenges, and specific tech needs. I will develop a customized tech support plan tailored to your ongoing requirements.
Implementation & Quick Wins
I will resolve any urgent issues or inefficiencies in your current tech stack. Then I will set up proactive maintenance routines, including updates and optimizations. Finally, I will implement initial improvements to streamline workflows and save time.
Ongoing Monthly Support
I will perform regular updates and troubleshooting for your tools, systems, and automations.
I will also provide support for minor adjustments, content updates, or new integrations as requested and monitor system performance to ensure everything is running smoothly and effectively.
Reporting, Optimization & Check-Ins
I will deliver monthly reports summarizing tasks completed, improvements made, and system efficiency. I will also offer recommendations for further optimizations or potential upgrades. Additionally, I will schedule regular check-ins (monthly or quarterly) to review progress and adjust the support plan as needed.
Ready to keep your tech running smoothly without lifting a finger?
Choose how we get started.
FAQs
How much does it cost?
I offer the following tiers:
Basic Plan: £500/month
Best for: Small business owners with minimal tech needs who want regular updates and troubleshooting.
What’s Included:
- Up to 5 hours of monthly support.
- Regular system updates and maintenance.
- Basic troubleshooting and error resolution.
- Email campaign setup or edits (up to 2 per month).
- Monthly status report on completed tasks.
Standard Plan: £1,000/month
Best for: Growing businesses with moderate tech needs requiring more hands-on support and workflow optimization.
What’s Included:
- Up to 10 hours of monthly support.
- Everything in the Basic Plan, plus:
- Workflow automation creation or optimization (1–2 workflows per month).
- Website updates and content edits.
- Assistance with tool integrations (e.g., Zapier, Kajabi, or ConvertKit).
- Quarterly tech audit to identify inefficiencies or improvements.
Premium Plan: £1,500/month
Best for: Established businesses that need advanced, proactive tech support and tailored solutions for scaling.
What’s Included:
- Up to 15 hours of monthly support.
- Everything in the Standard Plan, plus:
- Advanced workflow automation and custom integrations (3–4 workflows per month).
- Sales page updates and email sequence creation.
- Proactive system performance reviews and optimization recommendations.
- Priority response time for urgent issues (same-day or next-business-day).
- Bi-weekly strategy calls to align on tech needs and goals.
Custom Plan: Starting at £3,000/month
Best for: Businesses with unique or high-volume tech needs requiring dedicated support.
What’s Included:
- Fully customizable hours and deliverables.
- Dedicated support for product launches, complex integrations, or large-scale automation projects.
- Hands-on training sessions for team members.
- Unlimited troubleshooting and fixes within agreed-upon scope.
What happens if I need more hours or services than my plan includes?
If you exceed the monthly hours included in your package, I offer additional support at an hourly rate of £100/hour.
For more extensive needs, you can upgrade to a higher-tier plan at any time or discuss custom options to accommodate larger projects or unique requirements.
The goal is to remain flexible and ensure you always get the support you need when you need it!
What tools and platforms do you specialize in?
I’m experienced with a wide range of tools, including Kajabi, ConvertKit, ThriveCart, MailChimp, Canva, Duda, Make, Zapier, Squarespace, and Google Drive. Whether you need help with email marketing, automation workflows, course setup, or website updates, I’m familiar with the tools necessary to keep your business running smoothly. If you’re using a platform not listed here, let me know—I’m happy to learn or assess compatibility!
Have More Questions?
St Albans, England
rachel@virtualrani.com
